At wagi, your privacy is not an afterthought — it's built into everything we do. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have as a wagi player in the Philippines.
Last Updated: January 2026These cards highlight the core principles of how wagi handles your data. Please read the full policy below for complete details.
All personal and financial data collected by wagi is stored on encrypted, access-controlled servers. We apply industry-standard security protocols to protect your information from unauthorized access, disclosure, or loss.
As a wagi player, you have the right to access, correct, and request deletion of your personal data, subject to our legal obligations. You can exercise these rights by contacting wagi support at any time.
wagi does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is used solely to operate and improve the wagi platform and to comply with our regulatory obligations.
wagi operates in compliance with PAGCOR regulations and the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). We may be required to share certain data with PAGCOR or law enforcement as mandated by law.
wagi uses cookies and similar technologies to improve your experience on the platform. We are transparent about what cookies we use and why. You can manage your cookie preferences through your browser settings.
You can opt out of wagi marketing communications at any time by clicking the unsubscribe link in any email or by updating your communication preferences in your wagi account settings.
Summary: wagi ("we," "us," "our") is committed to protecting the privacy of all players on the wagi platform (wagi.one). This Privacy Policy describes how we collect, use, store, and share your personal information, and explains the rights you have under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable laws. By using wagi, you consent to the practices described in this policy.
1.1 This Privacy Policy applies to all personal data collected by wagi in connection with your use of the wagi platform, including the website at wagi.one, any mobile applications, and all related services offered by wagi.
1.2 wagi is the data controller responsible for your personal data. We take our obligations under the Philippine Data Privacy Act of 2012 seriously and have implemented appropriate technical and organisational measures to protect your data.
1.3 This Privacy Policy should be read together with our Terms and Conditions. Capitalised terms not defined in this policy have the meanings given to them in the Terms and Conditions.
1.4 If you have any questions about this Privacy Policy or how wagi handles your personal data, please contact us using the details in Section 14.
2.1 wagi collects the following categories of personal data:
Identity Data:
Contact Data:
Financial Data:
Technical Data:
Usage Data:
Communications Data:
2.2 wagi does not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly necessary for regulatory compliance, such as information required for anti-money laundering (AML) checks.
3.1 Directly from you — when you register a wagi account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey.
3.2 Automatically — through cookies, web beacons, and similar technologies when you browse the wagi platform. See Section 8 for more details on our use of cookies.
3.3 From third parties — including identity verification service providers, payment processors (GCash, Maya, banks), fraud prevention agencies, and PAGCOR where required by law.
4.1 wagi uses your personal data for the following purposes:
5.1 wagi processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
6.1 wagi does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients only to the extent necessary:
6.2 All third parties with whom wagi shares personal data are required to handle that data in accordance with applicable privacy laws and wagi's data protection standards.
6.3 wagi does not transfer your personal data outside the Philippines except where required by law or where adequate data protection safeguards are in place.
7.1 wagi retains your personal data for as long as your wagi account is active and for a period thereafter as required by law or legitimate business purposes.
7.2 Under Philippine AML regulations, wagi is required to retain transaction records and KYC documentation for a minimum of five (5) years from the date of the transaction or account closure, whichever is later.
7.3 Where personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, wagi will securely delete or anonymise that data.
7.4 If you request deletion of your personal data, wagi will assess the request and delete data that is not subject to a legal retention obligation. We will inform you of any data that must be retained and the reason for retention.
8.1 wagi uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the wagi platform. Cookies are small text files stored on your device when you visit wagi.one.
8.2 wagi uses the following categories of cookies:
8.3 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the wagi platform.
9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by wagi:
9.2 To exercise any of these rights, please contact wagi support. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.
Note: Some rights may be limited where wagi is required to retain or process your data to comply with PAGCOR regulations, AML laws, or other legal obligations. wagi will always explain the basis for any limitation.
10.1 wagi implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, wagi will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act.
10.3 While wagi takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your wagi login credentials confidential and for notifying wagi immediately if you suspect unauthorised access to your account.
11.1 The wagi platform is strictly for persons aged 21 years and above. wagi does not knowingly collect personal data from persons under 21 years of age.
11.2 If wagi becomes aware that it has inadvertently collected personal data from a person under 21, it will promptly delete that data and close the associated account. If you believe a minor has registered on wagi, please contact us immediately.
12.1 The wagi platform may contain links to third-party websites or services. wagi is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12.2 This Privacy Policy applies solely to data collected by wagi through the wagi platform and does not cover data collected by third-party payment processors, game providers, or other external services.
13.1 wagi reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered players by email or by posting a prominent notice on the wagi platform, and update the "Last Updated" date at the top of this page.
13.2 Your continued use of the wagi platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated policy, you must close your account and cease using the wagi platform.
14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way wagi handles your personal data, please contact our Data Protection Officer:
Email: [email protected]
14.2 You may also contact wagi's general support team via live chat on the wagi platform, available 24/7.
14.3 If you are not satisfied with wagi's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
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