At wagi, we believe that gaming should always be fun — never a source of stress, financial hardship, or harm. We're committed to providing every Filipino player with the tools, information, and support they need to keep their gaming experience safe and enjoyable.
Under Philippine law and PAGCOR regulations, online casino gambling is restricted to persons who are at least 21 years of age. wagi enforces this age restriction strictly through our Know Your Customer (KYC) verification process.
All players are required to submit valid government-issued identification confirming their age before they can deposit or play. Accounts found to belong to underage players will be immediately closed and all funds returned.
Underage gambling is a serious issue that can have lasting negative effects on young people's financial habits, mental health, and overall well-being. wagi takes its responsibility to prevent underage gambling seriously — not just because it's required by PAGCOR, but because it's the right thing to do.
If you are a parent or guardian and you believe a minor in your household may have accessed the wagi platform, please contact our support team immediately. We also encourage parents to use parental control software to restrict access to gambling websites on shared devices.
⚠️ Important: Allowing a minor to use your wagi account is a violation of our Terms and Conditions and may constitute a criminal offence under Philippine law. wagi reserves the right to permanently close any account found to have been used by a minor and to report the matter to the relevant authorities.
wagi has built a comprehensive responsible gaming framework to help Filipino players stay in control of their gambling activity at all times.
Set daily, weekly, or monthly deposit limits on your wagi account to keep your spending within a budget you're comfortable with. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions.
Define the maximum amount you're willing to lose over a set period. When your loss limit is reached, wagi will automatically prevent further play until the limit period resets. This tool is especially useful for players who want a hard cap on their losses.
It's easy to lose track of time when you're in the middle of an exciting live casino session. wagi's session time reminders will notify you when you've been playing for a set duration, giving you a gentle nudge to take a break and reassess.
Need a short break from gambling? A cooling-off period temporarily suspends your wagi account for a period of your choosing — from 24 hours up to 6 weeks. During this time, you won't be able to log in or place bets, giving you space to reset.
If you feel that gambling is becoming a problem, wagi's self-exclusion tool allows you to close your account for a minimum of 6 months or permanently. During self-exclusion, your account is suspended and all marketing communications are stopped immediately.
wagi's reality check feature displays a summary of your session — time played, amount wagered, and net result — at regular intervals. This helps you make informed decisions about whether to continue playing or take a break.
All responsible gaming tools on wagi are available directly from your account settings. Here's how to access them:
Visit wagi Login and sign in with your registered email and password.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Navigate to the Responsible Gaming tab to view and configure all available tools including deposit limits, loss limits, and self-exclusion.
If you need help activating any tool — especially self-exclusion — our 24/7 live chat support team can assist you immediately. Self-exclusion requests are processed without delay.
Gambling is meant to be entertainment. If any of the following sound familiar, it may be time to use one of wagi's responsible gaming tools or seek support:
You spend more money on gambling than you originally planned, or chase losses by placing bigger bets.
Gambling is affecting your relationships, work performance, or daily responsibilities.
You feel anxious, irritable, or restless when you're not gambling, or when you try to cut back.
You borrow money, sell belongings, or use funds meant for bills or family needs to fund gambling.
You hide your gambling activity from family or friends, or lie about how much time or money you spend.
You feel that gambling is the only way to escape stress, loneliness, or other negative emotions.
Remember: Recognising the signs early is the first step. wagi's responsible gaming tools are available 24/7 — you don't need to wait until things get serious to use them.
You are never alone. If gambling has become a problem for you or someone you care about, the following organisations in the Philippines can provide confidential support and guidance.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR's responsible gaming programme provides resources and guidance for players who need support.
Contact PAGCOR directly through their official government channels for assistance.
The NCMH in Mandaluyong City provides mental health services including counselling for behavioural addictions such as problem gambling. Their crisis hotline is available to Filipinos nationwide, including those in Metro Manila, Cebu, Davao, and beyond.
NCMH Crisis Hotline: 1553 (toll-free, 24/7)
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are held regularly in Manila, Quezon City, Makati, and other cities.
Search for local GA meetings through community bulletin boards or barangay health centres.
wagi is committed to operating a safe, fair, and transparent gaming platform for all Filipino players. We work closely with PAGCOR to ensure our responsible gaming practices meet and exceed regulatory requirements. Our dedicated responsible gaming team monitors player activity for signs of problem gambling and proactively reaches out to players who may need support.
We believe that responsible gaming is not just a compliance checkbox — it's a core part of what makes wagi a platform that Filipinos can trust. Whether you're playing live roulette from Manila, spinning slots in Cebu, or betting on your favourite PBA team from Davao, wagi wants your experience to be enjoyable, sustainable, and always within your means.
If you have any concerns about your gambling behaviour or that of someone you know, please don't hesitate to contact the wagi support team via live chat. We're here 24/7 and we take every responsible gaming enquiry seriously.
wagi offers hundreds of live casino games, slots, and sports betting — all designed for entertainment. Set your limits, play within your budget, and enjoy the thrill responsibly. 21+ only.
Must be 21 or older to play. Gambling is addictive. Know when to stop.